We value your hard-earned money, and we understand you would like to know what happens if you have received a faulty or incorrect order by mistake.
Returns
If you have received a faulty or incorrect order, we will be happy to ship you a new order. We will use the same shipping method you used at the time of your purchase.
If you would like to get your order replaced with another item, a reshipping and handling fee will apply. Our courier will handle the entire replacement process.
If you change your mind (it happens to the best of us) or wish to return an unwanted gift, please contact shop@essentialsclothings.co We would love to help you exchange or refund your purchase if returned within 15 days of delivery.
Your order is eligible for a return or refund, if:
- It’s not damaged or used.
- It’s not personalized, in which case, it’s a final sale.
- You have the original packaging.
- You are willing to cover return shipping.
To initiate a return, please complete the following steps:
- Get in touch with us at shop@essentialsclothings.co
- Share your order ID
- Share a few clear pictures of the product and the packaging. This will ensure that the product is unused.
For added safety, please insure all packages with a tracking number or purchasing shipping insurance. We can't guarantee that we will receive your returned item and cannot refund, returned orders which we do not receive.
All refunds will be applied to the original form of payment, excluding shipping costs, within 14 business days from the date of return with a stocking fee applicable of USD 15/- where customers choose not to accept a replacement.
We are about building a community of people who appreciate good leather products. We do a double QA, once right after production and once more before your order is shipped. We are also extra careful with shipping all international orders, so you are not left with a faulty or incorrect product. But, still, there's a possibility of something falling through the cracks, and that’s where our refunds and returns policy will make sure we’ve got you covered.
Essentials Clothing
Email: shop@essentialsclothings.com
Address: 14 Wurruk Street First Floor 14 Wurruk Street First Floor, Fawkner Victoria VA 3060, Australia
Customer Support: Monday - Friday: 9:00 AM to 6:00 PM (GMT-4)
